We will make a full refund of your payment to West Country Violins if any instrument or bow you have purchased from me
does not match its physical description in these web pages, provided the item is returned
within three days of you receiving the instrument and in the condition in which it was despatched. Please note that this does not include varnish colour; whilst we photograph as accurately as possible, the way your monitor reproduces colour and hue is obviously beyond our control.
If you feel the instrument does not suit your requirements with regard to tone or playability,
we will make a refund of your payment to West Country Violins less the true cost of shipping, and a 5% restocking fee, this includes all credit card charges, provided the item is
returned within two weeks of you receiving the instrument and in the condition in which it was despatched.
Important note for customers outside the U.K.
In the unlikely event that you need to return a violin or bow please contact us for return instructions
BEFORE returning the item. We are unable to accept items returned without first contacting us.
